Yard breach in progress
- Do not approach or detain. Stay secured.
- Call 911. Monitor CCTV only if safe.
- Notify APAM, building leadership, and SCAPSSM; preserve video and complete incident reporting.
Use before searching the SOP library
Safety → Secure → Validate → Document → Escalate → Follow Up
A fast operating layer for AP teams: front desk, gate house, yard, incident response, alarms, CCTV, keys, and seals. Use this to decide what to do now, then escalate when required.
First 30 seconds
Urgent Action Board
Use these cards when the next action must be obvious immediately. Each card starts with safety, then control, escalation, and documentation.
Active threat / violence
- Move to safety and call 911.
- Warn nearby people only if it does not create additional risk.
- Notify leadership when safe; document facts after the scene is secure.
Fire / evacuation
- Call 911 if fire, smoke, or imminent harm is present.
- Follow facility evacuation process; do not block responders.
- Support accountability and preserve incident details for the report.
Alarm activation
- Do not pursue or detain. Move to a safe area.
- Monitor CCTV and identify alarm area if possible.
- Assist law enforcement, notify AP leadership, and start call list if needed.
Alarm will not arm / alarm down
- Notify alarm vendor, SCAPSSM, and GM/Director.
- Keep key holder on site with another Best Buy employee.
- Stay until repaired, relieved, or alternate security is approved.
Seal mismatch / missing seal
- Stop the process and notify Receiving/MOD.
- Document actual seal condition and take photos when possible.
- Create required incident/violation record and alert receiving to inspect.
Command card
AP Priority Order
Safety
Protect yourself, employees, visitors, drivers, customers, and responders first.
Secure
Secure the person, area, gate, trailer, door, alarm point, paperwork, or evidence.
Validate
Validate ID, badge, appointment, paperwork, seal, trailer, manifest, access reason, or status.
Document
Log it immediately. If it happened, it must be documented.
Escalate
Contact the correct leader, support team, vendor, or emergency resource.
Follow Up
Confirm the issue is corrected, filed, reported, repaired, or passed down.
Decision support
What is happening?
Search or choose the situation. The first visible result is the action sequence.
Common incident examples
Examples officers can match in the field
These are fast pattern-match examples. Use the matching quick action, then document and escalate based on the facts.
Visitor says, “The manager knows I’m coming.”
Use: Visitor or contractor arrives.
Action: Keep the visitor in the lobby/vestibule, validate ID and appointment with the Best Buy contact, and do not grant access until verified.
Employee’s bag triggers screening concern.
Use: Metal detector alarm or product/electronics found.
Action: Ask the person to remove items, never place hands inside the bag, use secondary screening if needed, and escalate refusal or product concern.
BOL seal is 12345 but trailer seal is 67890.
Use: Inbound seal discrepancy.
Action: Stop processing, notify Receiving/MOD, document the actual seal, take photos if possible, and create the required incident/violation record.
Outbound driver has the wrong destination or trailer number.
Use: Outbound trailer release.
Action: Hold the trailer, notify outbound leadership, do not release until corrected, update systems/paperwork, and document the exception.
Fence damage is found during yard inspection.
Use: Daily yard security check.
Action: Confirm gates/lighting/cameras, escalate the security impact, document the location, and request repair or additional security if needed.
A key is missing at shift change.
Use: Key control issue.
Action: Do not hand off informally. Verify the log, secure remaining keys, notify AP leadership immediately, and document last known custody.
Laminated cards
Post-Specific Cards
Print these and place them at the right post. Card 4 belongs at every AP post.
Card 1
Front Desk Control
Mission
Control facility access, visitor registration, employee badge compliance, screening, and secured-area entry.
Start of Shift
- Review pass-down notes.
- Confirm visitor and temporary badges are available.
- Confirm online registration or manual log is ready.
- Test walk-through metal detector and hand wand.
- Confirm front desk CCTV views and emergency contacts.
Visitor / Contractor
- Confirm appointment, valid photo ID, Best Buy contact, nature of visit, and appointment time.
- Validate visit with Best Buy contact.
- If verified: register, issue visible badge, document equipment, require escort.
- If not verified: do not grant access; keep in vestibule/lobby; contact leadership.
Metal Detector Alarm
- Ask person to remove possible metal items and re-screen.
- Use hand wand if needed; do not touch the person.
- Do not place hands inside bags or containers.
- Escalate unauthorized product, refusal, or policy concern to AP leadership.
Card 2
Gate House Control
Mission
Control yard access, driver validation, inbound trailers, outbound shipments, seals, gate passes, and violations.
Start of Shift
- Review trailer and yard pass-down.
- Confirm Vehicle Driver Log, Daily Shuttle Log, Daily HD Log, and Visitor Log.
- Confirm gate pass process and communications with receiving, shipping, MOD, and yard driver.
Inbound Trailer
- Require valid photo ID, BOL/paperwork, appointment or schedule number, trailer number, seal number, and destination.
- If complete: issue gate pass, verify trailer/seal, complete stamp, process in YMS, file paperwork.
- If missing or incorrect: deny yard access, contact receiving/MOD, driver contacts dispatch, log violation.
Outbound Release
- Validate driver ID, destination, trailer number, control number, manifest, and seal number.
- Use VVTT: View, Verify, Tug, Twist/Turn.
- If incorrect: hold trailer, notify outbound leadership, do not release until corrected, document.
Card 3
Yard Security Control
Mission
Protect trailers, product, equipment, gates, fence line, lighting, cameras, and yard access.
Daily Yard Inspection
- Fence line has no cuts, washouts, obstructions, or breach.
- Gates are secured; yard lighting and cameras are working.
- Product trailers are secured and staged correctly.
- No product trailers along fence without approval; no high-value or TV trailers along fence.
- Camera tours occur during overnight and non-operational hours.
Approved Product Trailer Staging
- Backed into dock door.
- Rear against building.
- Back-to-back with another trailer.
Escalate Immediately
- Unsecured product trailer, missing trailer, trailer on site but not in system.
- Fence damage, unsecured gate, lighting/camera outage impacting security.
- Product trailer against fence without SCAPSSM approval.
Card 4
Incident / Alarm / CCTV / Keys / Seals
Mission
Respond safely, preserve evidence, document facts, escalate correctly, and protect critical controls.
Alarm Activation
- Do not pursue or detain.
- Stay in a safe area and monitor CCTV.
- Identify alarm area if possible and assist law enforcement.
- Notify AP leadership; begin call list if leadership has not responded within 15 minutes.
Alarm Will Not Arm
- Notify alarm vendor, SCAPSSM, and GM/Director.
- Key holder remains on site with another Best Buy employee.
- Stay until repaired, relieved, or alternate security is approved.
Keys / Seals
- No key handoff; temporary keys require AP authorization and log entry.
- Missing, broken, or stolen keys escalate immediately.
- Store seals securely, restrict access, validate sequence, issue sequentially, report discrepancies.
Operating cadence
Required Rhythm
Daily
- Metal detector and hand wand test.
- CCTV/front desk/gate views check.
- Yard security inspection.
- Drop trailer zone audit.
- Outbound trailer audit.
- Logs maintained and pass-down written.
Weekly
- Full yard audit.
- Yard security validation by APAM or facility leadership.
- Review aging trailers and unresolved discrepancies.
Monthly
- Monthly Security Walk in Survey Solutions.
- Confirm recurring security opportunities are corrected.
- Review access control, alarms, CCTV, yard, gates, keys, seals, and awareness.
As Needed
- Alarm testing and alarm down-time response.
- Badge access review.
- Seal inventory review.
- Peak/holiday/civil unrest readiness review.
- Weapons signage validation.
Field improvement loop
Quick Feedback Form
Officers and trainers can capture what was hard to find, what was missing, and what should be changed after using APTSOP in the field.
Control Statement
APTSOP is a tactical quick-use guide extracted from SOP requirements. It does not replace the official SOPs. When there is any conflict, the official SOP and leadership direction control.